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Terms of Service

Terms of service

Scope and Purpose of Application

Paulo Vieira Aquários is a registered trademark of Branca Maria Moutinho Oliveira.

These Terms and Conditions of Hiring and Use apply to visitors and users of the site www.paulovieiraaquarios.com, as well as for any transaction of a commercial nature made through the Paulo Vieira Aquários virtual store available on it.

The navigation on the site, as well as the purchase of any product in Paulo Vieira Aquarium Online, implies the acceptance of these Terms and Conditions of Hiring and Use by the User and / or the Client.

Paulo Vieira Aquários reserves the right to change these conditions of use and contracting without prior notice, however all changes will be published on the site www.paulovieiraaquarios.com

General information

The site www.paulovieiraaquarios.com is intended for private use only. Reproduction, transfer, distribution or storage of the contents of the site without prior written permission is prohibited for purposes other than strictly personal use.

Paulo Vieira Aquários reserves the right to modify, at any time, the information and commercial offer presented on products, prices, promotions, commercial conditions and services.

It is expressly forbidden to introduce links on our site without prior authorization from Paulo Vieira Aquarios. Likewise, the use of the domain www.paulovieiraaquarios.com for abusive purposes may be susceptible of recourse to the competent legal means, by Paulo Vieira Aquários. In the event that you find in other sites, links that allow you access to www.paulovieiraaquarios.com, we inform you that Paulo Vieira Aquários has no responsibility, neither on the origin of the page, nor on the contents inscribed therein.

We make every effort to ensure that the information presented is free of typographical errors, and whenever they occur, we will proceed as soon as possible to correct them.

The photographs presented on the website are merely illustrative. We recommend that you consult the product details for information about the respective features.

Prices, specifications and images of products are subject to change without notice.

Despite the efforts of Paulo Vieira Aquários, some products may be listed incorrectly, so we check the prices whenever we process the orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and we will wait for your decision to accept the new proposal or cancel the order.

All promotional campaigns on www.paulovieiraaquarios.com have limited and exclusive stock for online marketing, unless otherwise stated.

All the contractual information is written in Portuguese language, as well as the information of the articles, communications by email and formalization of the sale

Use

This site works just like any store you are used to. As you stroll, see the windows, the products and information on these. What interests you can put in your shopping cart and then just pay in the box. Soon on the main page of our site, you can see some of the products on display and promotions. At the top is the product catalog. Click on the products that interests you. From there whenever you want more information about any article just click on it. Throughout your visit, whenever you want to buy some product you must indicate the quantity and click on the word "order" that is underneath or next to the image of the product. If you do, you will have placed your product in the cart. If you want to continue shopping, simply click on the "continue to buy" box. Thus, you can at any time add items to your shopping cart which you can check whenever you want by clicking "SEE" in the menu "Your cart" in the upper right corner of your computer. You can then see the articles you have already selected and the amount to which they correspond. If at any time you decide to remove some product from the cart, simply remove the "v" signal from the check box. When you have finished your purchases you should consult your cart and select "finalize order" on this page. If you are already registered as a customer you should only enter your username and password, if you have not done so, you should do so by clicking on the word "register". If you accept our terms of use, you automatically switch to a page that you must complete with your personal information. The security of all this data is safeguarded, so you can be sure that no one else will have access to it. Clicking on the "continue" option, you will see a message indicating that you will receive your password and some conditions of use in your mail. From this moment you become a customer and you can enjoy the many advantages that this condition offers you.

Deliveries

Deliveries are made within 48 hours, in Continental Portugal, for all orders made until 12 noon on working days, unless stock breaks or when payment is made by bank transfer. In the latter case, delivery may take longer, since the order is only issued after good collection.

Orders will be delivered to the address indicated by the Client, on working days between 9:00 am and 6:00 pm, by carrier.

Transport

The value of shipping depends on various factors, type of shipment, weight, destination and payment method, to know the value of the transport must register and simulate the order, the computer system will automatically select the possible shipping methods based on the various factors.

To the transport values ​​presented plus VAT

* Note: We do not ship Aquarium or Living


Cancellation of Orders

Once an order has been received, we will proceed to execute it, and the Customer must be aware of the states of his order visible in the detail of each order. In case of cancellation or modification of the order, the Customer must send an email to paulovieiraaquarios@sapo.pt within a maximum of 3 hours after placing the order.

If the order has already been shipped, cancellations or modifications will not be accepted.

Payment

Paulo Vieira Aquários offers its clients the following payment methods:

PAYPAL

Payment via PayPal system, credit card. debit card, ATM or charging method.
An additional fee of 3% per transaction is charged.

BANKING TRANSFRENCE

After bank transfer, you must send the proof of transfer to the payment confirmation. Use the PO number to identify the payment.

The order will only be shipped after a good charge.

If your bank transfer payment is not made and your receipt is sent within 72 hours, your order will be considered void.

Transfer Data

HEADER: Branca Maria Moutinho Oliveira
BANK: BPI
IBAN: PT50 0010 0000 50659700001 68
SWIFT: BBPIPTPL

Warranties

The products marketed in Paulo Vieira Aquarium are in compliance with the obligatory guarantees provided for by law, in addition they benefit from the guarantee conditions offered by the respective manufacturers, and should only be responsible for their compliance.

Technical assistance is provided by the brands themselves. Under the warranties, the Customer must note the serial number of the equipment and keep the receipt of purchase, to present in case of complaint.

Paulo Vieira Aquários is not responsible for damages resulting from improper use of the products it markets.


Returns of goods

The Customer, after receipt of the products, has a period of 8 working days to send to Paulo Vieira Aquários any complaint regarding the product received. After this deadline, the products will be considered accordingly.

All returns will be made in writing to the email paulovieiraaquarios@sapo.pt and only after confirmation of acceptance of the return can the customer send the products to Paulo Vieira Aquários.

Paulo Vieira Aquarium does not consider itself responsible and reserves the right to reject possible returns when the merchandise is in bad condition, for improper use or transportation damages.

The transportation costs related to the return are shared by the Client and Paulo Vieira Aquários. The Client will send the material to Paulo Vieira Aquariums with pay and Paulo Vieira Aquarium will return the repaired material with postage paid. Upon receiving a product to repair and verify that its operation and condition are correct will be returned with postage to be paid by the Customer.

Only after the contact with Paulo Vieira Aquários (accompanied by the proof of purchase) is that the return is considered accepted.

In case of return by mistake of the Client, an extra cost will be applied for management and administration expenses.

Returns will only be accepted in the following cases:

    Defective product
    
Unsolicited product

Defective product at reception: If the material is defective at reception, it will be returned to Paulo Vieira Aquariums in its packaging, with original manuals and accessories.

Returns of SPARE PARTS - replacement parts, or used products are not accepted.

Privacy policy

What information do we collect?

We collect information when you fill out a contact form or send us an email directly. Site usage information is collected using cookies.

The information we collect may include: your name, email address, address, phone number, IP address, location, company name, gender, age, internet browser and service provider and device, and any information to provide voluntarily.

Why do we need your data?

We collect information for; Fulfill your request, eg. if you fill out a "Request for Contact" form, we will use this information to contact you directly, process your request, manage your account and, if you agree, send an email about other products, services and information that we believe to be of interest to you . We may use your contact information to promote our services on third-party sites such as Facebook and Twitter. We may also contact you directly to follow the service and user experience we provide. We use your information collected on the site to personalize your repeated visits to our site.

We will take steps to ensure that we do not collect personal data that is not needed to provide the requested information.

How long will we store your data?

If we provide any paid service, we are required by Portugal's tax law to keep your basic personal information (name, address, contact details) for a minimum of 5 years, after which it will be destroyed. The information we use for marketing purposes will be maintained until we notify you that you no longer wish to receive such information.

What are your rights?

You have the right to request a copy of the information we have about you. If you would like a copy of some or all of your personal information, please send us an email or write to us at the following address.

Email: paulovieiraaquarios@sapo.pt

Address: Rua do Viso, 79 - Shops 15/16/17 - 4470 220 Maia

We want to ensure that your personal information is accurate and up-to-date. You can ask us to correct or remove information that you think is inaccurate.

If you are not satisfied with our response or believe that we are processing your personal data in disagreement with the law, you may complain to the National Data Protection Commission https://www.cnpd.pt/

Other sites

If our site has links to other sites, this privacy policy applies only to this site, so when you link to other sites you should read your own privacy policies.

Changes to our privacy policy:

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on April 19, 2018.

How to get in touch with us

Please contact us if you have any questions about our privacy policy or information we have about you:

Email: paulovieiraaquarios@sapo.pt

Address: Rua do Viso, 79 - Shops 15/16/17 - 4470 220 Maia

Legislation

All purchases made on www.paulovieiraaquarios.com are subject to Portuguese legislation in force. Any conflict or divergence of interpretation of the General Conditions of Contract and Use shall be submitted to the competent Portuguese Court. If our Client is outside Continental Portugal, we inform that any judicial process should be sent to the Courts of Porto.

For more information contact us at paulovieiraaquarios@sapo.pt or by telephone at 918 844 206

YOU WILL BE ABLE TO FOLLOW YOUR ORDERS THROUGH YOUR CUSTOMER AREA.

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